The COVID-19 and flu vaccines are free of charge to eligible individuals on the health service. The health service will never ask for:
- your bank account or card details
- your pin or banking password
- copies of personal documents to prove your identity such as your passport, driving licence, bills or pay slips
If you think you have been a victim of fraud or identify theft, report it to Action Fraud on 0300 123 2040.
If you get a suspicious email send it to the National Cyber Security Centre’s suspicious email reporting service by emailing report@phishing.gov.uk.
If you get a suspicious text, forward it to 7726 and it will be investigated. You can read more about this service by clicking here.
What if I can’t attend my appointment?
If you cannot attend your appointment you should cancel it so we can offer your appointment to another person. You can view and cancel your appointments by logging into the appointment management portal.
What if I am unwell or have COVID-19?
You can still receive a vaccine if you have a mild fever or upper airway infection, like a cold.
If you have any symptoms of COVID-19, or you have recently tested positive for COVID-19, you may be unable to book using this service – you will be asked about specific dates. If you are unsure, you can use the COVID-19 Symptom Checker to determine whether you have COVID-19 symptoms.
If you are a Health and Social Care Worker, you must also bring your valid staff ID.
If you are booking because you have received a formal letter from your GP/Consultant, you must bring this letter with you.
What should I expect when I arrive for my appointment?
You should come alone unless you need assistance.
The vaccination centre staff will check your details.
The nurse or doctor will ask you some questions for your safety before you get a vaccine – you should answer these as accurately as possible.
If you are unable to answer these questions we may be unable to give a vaccine and referral back to your GP will be advised.
If you are providing assistance, you may need to answer these questions for the person getting a vaccine.
After getting the vaccine, you will be asked to wait for 15 minutes before you can leave.
You can use this service to:
- cancel a future appointment which was booked using this service
- reschedule a future appointment which was booked using this service
- view appointments you previously booked using this service
At this time, you cannot use this service to:
- manage appointments booked outside this service, such as GP or local pharmacy
What do I need to log in?
You will need to provide your name and date of birth, plus the mobile number or email address that you booked with.
You can also login by clicking the link in any email or SMS we send you about your appointment.
